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An independent internet company.
Based in Wilmington, NC.

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Everything we have written down — billing, project process, technical setup, account access, and more. Search or browse by topic below.

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Getting started

Welcome guides, portal access, and what to expect on day one.

Welcome to Solagon support
What you can find here, how to get help fast, and what to expect when you submit a ticket.
Accessing your client portal
How to sign in, what's inside, and what to do if you can't get in.

Project process

How an engagement runs — discovery, builds, reviews, handoff.

What happens during discovery
The first phase of every engagement — what we do, what we ask of you, and what comes out the other side.

Billing & retainers

Invoices, retainers, scope changes, and payment questions.

How billing and retainers work
When billing starts, what's included, payment terms, and what to do if something looks wrong.

Technical & DNS

Going live, DNS, email setup, and post-launch operations.

Launching your site and pointing DNS
What changes on launch day, what we need from you, and how to point your domain to your new site.

Account & access

Logging in, inviting teammates, password resets, permissions.

Inviting teammates to your portal
How to add new users to your client workspace, and what each role can do.

Answers to what clients ask most, and a ticket form that reaches the team who built your system.

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