Welcome to Solagon support

This is the place to find answers to the questions clients ask us most — billing, going live, DNS, portal access, project process. If you can't find what you need here, you can submit a ticket and we'll get back to you within one business day.

How to use this site

Browse the knowledge base. Articles are organized by category. Most of the time the answer you need is already written down — try the relevant category first, or use search.

Submit a ticket. If your question isn't covered here, or it's something specific to your project, submit a ticket. We'll route it to the right person and reply by email.

Use your portal. If you're an active Solagon client, you can log in to portal.solagon.com for monthly performance reports, project updates, and your account details.

When to expect a response

We aim to respond to all support requests within one business day. For urgent issues affecting a live site (something is down, payments are failing, etc.), mark the priority as Urgent when you submit the ticket and we'll prioritize it.

What we mean by "support"

Support covers things like:

• Questions about your invoice or retainer
• Help with DNS, email, or going live
• Access issues with your portal account
• Reporting bugs you've found in something we built
• Asking about the status of in-progress work

If you're looking to start a new project or expand the scope of an existing one, book a call instead — that's the right channel for new work.