How can we help?
Browse the knowledge base, find answers fast, or send a ticket — a real person on our team replies within one business day.
Top help articles
The questions clients ask us most often. If your answer isn’t here, the full knowledge base + ticket form are one click away.
Getting started
Welcome to Solagon support
What you can find here, how to get help fast, and what to expect when you submit a ticket.
Read articleBilling & retainers
How billing and retainers work
When billing starts, what's included, payment terms, and what to do if something looks wrong.
Read articleTechnical & DNS
Launching your site and pointing DNS
What changes on launch day, what we need from you, and how to point your domain to your new site.
Read articleBrowse by topic
Articles grouped by what they cover. If you can’t find what you need, ticket us — we’ll add the missing answers as they come up.
Getting started
Welcome guides, portal access, and what to expect on day one.
2 articlesProject process
How an engagement runs — discovery, builds, reviews, handoff.
1 articleBilling & retainers
Invoices, retainers, scope changes, and payment questions.
1 articleTechnical & DNS
Going live, DNS, email setup, and post-launch operations.
1 articleAccount & access
Logging in, inviting teammates, password resets, permissions.
1 articleStill stuck?A real person replies within one business day.
Tickets are routed straight to the developer or operator best suited to answer. No first-line triage layer, no canned responses — just the team that knows your build.